Returns & Refund Policy

Return Policy

Thank you for shopping at Rowfaner. We're committed to offering our customers the highest quality kitchen and bathroom cleaning supplies. To back up this commitment, we've established the following return and exchange policy.

Time Period: If, within 100 days from the date of your purchase, any product you bought from us shows any quality defects or fails to meet your expectations, we offer a no-questions-asked return or exchange.

If it is not a product quality issue, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

Should you require any returns or exchanges, please contact first. We will provide you with a satisfactory solution

Return Policy Details

1. After receiving the product, please check to make sure there is no problem with your item before using it. If you find any errors, please contact us. (Chairs can only be returned unassembled. You may not return a chair if it is already assembled)

2. Send an email to and attach a picture of the problem or product picture (if not already open).

3. Once we confirm and approve the return/exchange, the customer needs to send it back to the address we provided at their own expense and provide us with the tracking number after the chair is sent back.

4. After the package is inspected, we will refund the full amount or deduct the return fee.

Sofa Furniture Refund Instructions

Order was canceled in transit
20% of the actual payment amount

Orders rejected for non-damage reasons (including but not limited to size, color change, etc.)
25% of the actual payment amount

The package has been opened but the original packaging is intact
30% of the actual payment amount

Package has been opened without original packaging.
40% of the actual payment amount